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Any incorrect, missing or damaged items received must be reported to Telepoint - Alternative Fuel
within 24 hours of you receiving the delivery. This can only be done by E-mail, Fax or
Phone.
If item(s) received is not what was ordered please do not open the sealed package in which
it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the
customer of the item(s) as a satisfactory substitute for the one that was ordered and no
further claim can be raised thereafter.
Telepoint - Alternative Fuel owns the title of any extra goods shipped with your order that have been
despatched in error.
Warranty Claim
All goods sold by Telepoint - Alternative Fuel come with an one-year back to base manufacturer warranty. Provision exists for a shorter warranty if faults or problems with an item are pointed out to you or are such that you should have been aware of them.
Computer systems built by Telepoint - Alternative Fuel carry a one year parts and one year labour
warranty. This warranty is not transferable.
The system warranty only covers the system unit; it does not extend to any peripheral
components such as monitors, keyboard etc. All the peripheral components are covered by
standard manufacturer warranty.
Goods under warranty cover will be replaced or repaired by the manufacturers.
Telepoint - Alternative Fuel is responsible for the handling of most products warranty processes.
Warrantees for individual parts we sell are provided by the manufacturers, not
Telepoint - Alternative Fuel and any items returned for a warranty claim will need to be returned to our supplier or manufacturer.
In many cases, after discussion with us, it may be more feasible for you to return any warranty items direct to the manufacturer, this would save us all a lot of time and angst.
Warranty only covers the item(s) sold by Telepoint - Alternative Fuel. Warranty does not cover any other
equipment used in conjunction with the item(s) sold by Telepoint - Alternative Fuel.
Telepoint - Alternative Fuel does not handle warranty claim for those goods where the manufacturer accepts
direct warranty claims from customers. Most of the monitors, printers, notebooks etc are
covered by direct manufacturer warranty.
DOA (Dead on arrival)
Items are eligible for refund or an instant replacement from our
stock. DOA items must be reported within 7 days from the time you receive your goods.
Failure to report a DOA item within 7 days will result in you not being able to claim the
item as a DOA. is is particularly important for printers, monitors etc where the
manufacturers have strict guidelines.
Customers must request a RA (Return Authorisation) number prior to returning any
merchandise to Telepoint - Alternative Fuel. RA number is deemed effective for only 10 days including the
day of issue. RA number can be obtained by E-mailing us, or by phone call. RA
numbers are only issued when we consider the item is in fact faulty from the descriptions
provided by the customer .
A large percentage of returned goods are found to be not faulty,
many are the result of improper installation, incorrect drivers or operating systems. If the returned goods are
determined by Telepoint - Alternative Fuel to not be faulty, then all return shipping fees will be
payable by the customer. If this occurs all payments including return shipping will need to
be prepaid by the customer before the goods are returned Telepoint - Alternative Fuel also reserves the
right to charge their current labour cost for examining these goods where no fault was
found.
All warrantees are voided if returned product is found in any way to be mishandled,
misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage
etc.
Telepoint - Alternative Fuel is not responsible for data contents or the security of the data contents
contained in any returned goods. We do not intercept / backup / recover any customer data. Customers should always have an adequate backup process in place and undertake a backup of any data prior to
sending the goods back to us; data can / will be destroyed during our testing. It is also beyond
the scope of our control once the device is sent to our supplier. We do not provide data
recovery service. In the majority of cases of system warranty, all data will be destroyed
as the system will be restored to original shipping configuration.
Please attach a copy of the original invoice or provide the original invoice number. A
detailed fault description sheet must be sent together with all the returning warranty
goods.
Customer is responsible for proper packaging of RA returns. All warranties will be void on
items that are insufficiently or inaccurately packaged. Customer is responsible for all the
shipping charges associated with returning the defective merchandise.
If any item(s)
returned for warranty claim is determined to be physically damaged, the item(s) will be
returned to the customer as is.
Customer is responsible for any shipping and insurance cost involved in sending the
warranty claim goods back to Telepoint - Alternative Fuel. Telepoint - Alternative Fuel is not responsible for any parcel
missing in transit on its return back to Telepoint - Alternative Fuel.
Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a
credit will be given at the current market value or the purchase price whichever is lower.
Warranty turnaround time
Turnaround time for warranty claims largely depends on the suppliers or the distributors.
We will try our best to speed up the process. Please understand the time involved for a
warranty claim will include: our time to test the item, shipping back to the supplier,
their tests and replacement/repair, and the shipping back to us
We do not provide advance replacement under any circumstances. Please keep this in mind
when you place your order.
It may be more effective for you to directly access the manufacturer warranty process.
Telepoint - Alternative Fuel is not responsible for any losses resulting from
the time it takes to have the faulty item replaced or repaired.
If you will be using the item(s) for mission critical tasks, be it running a business,
using it to prepare an examination, using it for a pre-organised game party etc, you should
consider purchasing it from a provider that offers instant replacement.
Disclaimer
Due to changing market forces and other extenuating circumstances that affect product
availability, and price stability we reserve the right to withdraw any product we advertise
and change prices without notice.
Information contained throughout the web pages and in our database is believed to be
accurate and reliable at the time of publishing. There may be misprints, human errors, and
omissions. We reserve the right to make changes and corrections in prices, products, and
specifications without notice.
Images displayed on this web site should be regarded as illustrative and informational
purpose only.The actual products are often not identical to the images.
Hyperlinks (URL) provided throughout our product pages can only be used as references only.
The products we carry are often not identical as the contents contained in the links. If
unsure, please contact our sales team.
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