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| Shipping & Returns |
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Payment For on-line orders
accepted payments may include, direct deposit, bank transfer, Paypal or COD. Payment can also be made for
on-line orders by sending us a cheque or money order (please be aware that these goods will not be shipped until clearance from our bank is received).
Despatching of goods where the payment terms selected is by pre-payment, is subject to fund
clearance. This includes direct deposits, payment by cheque etc.
We may request a non-refundable, 25% deposit for any computer systems built by Telepoint.
We may also request a 25% non-refundable deposit for rare items we have to specifically
order in.
When doing a direct fund transfer or direct deposit into our account, please include the
Net Order ID as the deposit Reference. For Internet funds transfer please cut and paste the
transfer details and send to us by E-mail if possible, however the goods will not be dispatched until payment is cleared.
The title of the goods supplied does not pass to the customer until the full amount is
paid.
Shipping
Shipping costs and charges are as quoted during checkout and BEFORE you confirm your order, shipping costs and charges includes the actual cost of shipping
and may also include insurance costs and in some cases handling costs.
Your placement of an order indicates that you are aware of the shipping and handling costs and they are acceptable to you.
If you believe there to be an error please contact us for clarification.
Shipping costs are always greater then the value shown on the stamps.
We do not ship to PO Boxes.
We do not ship to third party addresses unless that address is known and can be verified by
Telepoint.
Customers are responsible for paying any freight charges incurred by refused shipment and
unclaimed goods. Telepoint will make every effort to deliver on time. However, we shall
not be held liable for delays or lost shipment, if this is a concern please use registered and insured delivery.
Customers are responsible to have someone at the delivery address to sign for and accept
any courier delivery. Cost for re-delivery attempts will be passed to the customers if the
delivery address is unattended at the time of delivery.
Tracking of order delivery
When your order is shipped you will be sent an E-mail confirmatiom
There will be no credit given on order price difference, due to price drops. Please select
carefully at the time when you place your order.
Returns for refund will only be accepted within 7 days of you receiving the goods. A
restocking fee of 25% of the purchase price will be deducted.
Returned goods must be in its original UNOPENED condition and include all the original packaging.
Shipping and handling must be prepaid and are not refundable.
This return for refund policy is not applicable for change of mind, and lack of expertise for
installation etc. Please refer to the warranty section for refund procedures regarding Dead
On Arrival goods.
Any incorrect, missing or damaged items received must be reported to Telepoint
within 24 hours of you receiving the delivery. This can only be done by E-mail or
Phone.
If item(s) received is not what was ordered please do not open the sealed package in which
it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the
customer of the item(s) as a satisfactory substitute for the one that was ordered and no
further claim can be raised thereafter.
Telepoint owns the title of any extra goods shipped with your order that have been
despatched in error.
International Orders and Shipping
We have had a number of enquiries regarding international purchases.
At this time we do ship to the United States, Canada, United Kingdom and New Zealand.
We are modifying the shipping section to show international courier costs.
All shipments will be by Australian Post using express international postal or courier services.
Payment will be by Western Union, Paypal or bank deposit (telegraphic transfer) only.
For the time please contact us directly for a quote eg express courier to US is approx $65.oo Aus.
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